Return & Refund Policy

We want you to be completely satisfied with your purchase. If something isn't right, here's how we handle returns and refunds.

1 When Can You Return a Product?

You may request a return within 7 days of receiving your order if any of the following apply:

Defective or non-functional: The product does not work as described or is genuinely faulty out of the box.
Damaged during shipping: The product arrived with visible physical damage (dents, cracks, broken parts) that was not caused by you.
Wrong item delivered: You received a product different from what you ordered.

2 Conditions for a Valid Return

To be eligible for a return and refund, the following conditions must be met:

The product must be unscratched, undamaged, and in the same condition you received it.
The product must be in its original packaging with all accessories, manuals, and tags included.
You must provide clear photos or video showing the defect or damage as evidence.
The return request must be submitted within 7 days of delivery.

3 What Is Not Eligible for Return

Products damaged due to misuse, mishandling, or unauthorized modifications after delivery.
Products with scratches, dents, or wear caused by the buyer.
Products returned without original packaging or missing accessories.
Change of mind or "I no longer need it" requests (we do not offer refunds for buyer's remorse).
Products where the seal has been broken and there is no genuine defect.
Installation services that have already been completed.

4 How to Request a Return

To start a return, please contact us with the following:

Your order number
A description of the issue
Photos or video of the product showing the problem

5 Inspection & Approval

Once we receive your return request, our team will review the evidence provided. If the return is approved, we will provide instructions for shipping the item back to us. The product will be inspected upon arrival. If it passes our quality check, your refund will be processed.

6 Refund Process

Approved refunds will be processed within 5-10 business days after we receive and inspect the returned item.
Refunds will be issued to the original payment method (Paystack or bank transfer).
Shipping costs are non-refundable unless the return is due to our error (wrong item or defective product).
If you paid via bank transfer, we will refund to the bank account you provide.

7 Exchanges

If you received a defective product, we may offer a replacement instead of a refund, subject to stock availability. Exchanges follow the same return conditions above.

Important: We take returns seriously. Every return request is reviewed individually. We reserve the right to reject returns that do not meet the conditions above or where evidence of misuse is found.

Have questions about a return? Contact us and we'll be happy to help.

Last updated: September 2026